Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the SEVIA website at sevia.com and all associated services, products, and communications operated by SEVIA ("we," "our," or "us").

By visiting our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, please discontinue use of our website immediately.

All products sold by SEVIA are intended strictly for research purposes only. By placing an order, you expressly represent and warrant that:

• You are purchasing the products solely for lawful, in-vitro or laboratory research purposes.
• You will not use, administer, or supply any SEVIA product for human or animal consumption.
• You understand that these products have not been evaluated by the FDA, MHRA, or any equivalent regulatory authority.
• You are a qualified researcher, scientist, or professional with the expertise to handle research-grade compounds responsibly.
• You will comply with all applicable laws and regulations governing the purchase, storage, and use of research chemicals in your jurisdiction.

SEVIA reserves the right to refuse or cancel any order where we have reasonable grounds to believe the products may be misused. Misrepresentation of intended use is a material breach of these Terms and may result in immediate account termination.

To purchase from SEVIA, you must meet all of the following criteria:

• You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is higher).
• You must be a legal resident of a country to which we ship, and the purchase must comply with all local laws.
• You must not be located in a jurisdiction where the purchase or possession of our products is prohibited by law.
• You must provide accurate, truthful information when creating an account or placing an order.

By using our website or placing an order, you represent that you meet all eligibility requirements. We reserve the right to verify your eligibility at any time and to refuse service to anyone at our sole discretion.

All product descriptions, images, and specifications on our website are provided for informational purposes. While we strive for accuracy, we do not warrant that product descriptions or other site content is error-free, complete, or current.

• Order acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability or suspicion of misuse.
• Order confirmation: You will receive a confirmation email once your order is accepted. This email does not constitute acceptance of your offer until the order has been dispatched.
• Availability: All products are subject to availability. We reserve the right to discontinue any product at any time without notice.
• Quantity limits: We reserve the right to limit order quantities per customer or household to prevent misuse or commercial resale.

SEVIA products are sold for research use only and are not intended for resale to end consumers. Wholesale or bulk enquiries must be directed to our team at wholesale@sevia.com.

All prices displayed on our website are in the applicable currency for your region and are exclusive of taxes and shipping charges unless stated otherwise.

All transactions are processed through secure, PCI-compliant payment processors. SEVIA does not store your full card details on our servers.

We aim to dispatch all orders within 1–3 business days of order confirmation. Estimated delivery times vary by destination and are not guaranteed. Risk of loss and title for products passes to you upon dispatch.

• SEVIA is not responsible for delays caused by customs, courier services, or events beyond our reasonable control.
• It is your responsibility to ensure the products are legal to import in your country. Orders refused at customs or returned to us due to legal restrictions are non-refundable for shipping costs.
• Incorrect delivery addresses provided at checkout are the customer's responsibility. We cannot guarantee re-routing of dispatched orders.
• For full details on shipping zones, timelines, and charges, please refer to our Shipping Policy.

Due to the nature of our products as research-grade compounds, we operate a strict returns policy to ensure product integrity and regulatory compliance.

• To initiate a return, contact support@sevia.com within 14 days of receiving your order.
• Returned items must be in their original, unopened condition with all packaging intact, unless the return is due to a defect.
• We do not accept returns for change of mind, ordering errors, or where products have been stored improperly.
• Shipping costs for returns are the customer's responsibility unless the return is due to our error.

For full details, please refer to our dedicated Refund Policy page.

All content on the SEVIA website — including but not limited to text, graphics, logos, product images, photography, copy, and design — is the exclusive property of SEVIA or its licensors and is protected by applicable intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any SEVIA content without our prior written consent.
• The SEVIA name, logo, and all associated product names are trademarks of SEVIA. Unauthorised use is strictly prohibited.
• Personal, non-commercial use of our website content is permitted provided all copyright and proprietary notices remain intact.
• Any feedback, suggestions, or ideas you submit to SEVIA may be used by us without obligation or compensation to you.

Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SEVIA disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Any warranty that the website will be uninterrupted, error-free, or free of viruses or harmful components.
• Any warranty regarding the accuracy, reliability, or completeness of any information on our site.

SEVIA is not responsible for any research outcomes, results, or consequences arising from the use of our products in any research setting.

To the maximum extent permitted by applicable law, SEVIA and its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
• Any loss of profits, revenue, data, goodwill, or other intangible losses.
• Any damages resulting from misuse of our products or failure to follow research best practices.
• Any unauthorised access to or alteration of your data or transmissions.
• Any conduct of third parties on or through our website.

In no event shall SEVIA's total aggregate liability to you for all claims arising from these Terms or your use of our website exceed the amount you paid to SEVIA in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability shall be limited to the greatest extent permitted by applicable law.

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

In the event of a dispute arising out of or relating to these Terms or your use of our website, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration in accordance with the rules of [Applicable Arbitration Body].

• You agree to resolve disputes on an individual basis and waive any right to participate in class-action proceedings.
• Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
• If arbitration is not applicable in your jurisdiction, disputes shall be resolved exclusively in the courts of [Your Jurisdiction].

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send an email notification to registered customers where changes are significant.
• Display a prominent notice on our website for at least 30 days following any material update.

Your continued use of our website or placement of an order after any changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact our legal team:

For order-related enquiries, please contact our customer support team at support@sevia.com. For privacy-related matters, please refer to our Privacy Policy.